ed9dda9bea
This commit introduces AI integration for helpdesk tickets to automatically generate sales orders: - openwebui_connector: New module providing integration with OpenWebUI AI service * Configurable API connection (key, base URL, model) * AI prompt template system for reusable prompts * Uses Claude 3 Sonnet model by default - helpdesk_sale_order_ai: Extends helpdesk_sale_order with AI capabilities * AI-powered analysis of ticket content to suggest products * Smart product quantity parsing from various formats * Dedicated UI tab for AI suggestions in helpdesk tickets * Auto-creation of sales orders with matched products The integration streamlines the process of converting customer support requests into sales opportunities.
111 lines
5 KiB
Python
111 lines
5 KiB
Python
# -*- coding: utf-8 -*-
|
|
from odoo import models, fields, api, _
|
|
import logging
|
|
|
|
_logger = logging.getLogger(__name__)
|
|
|
|
class ResConfigSettings(models.TransientModel):
|
|
_inherit = 'res.config.settings'
|
|
|
|
# We no longer need to define the fields here as they are now defined in the openai_connector module
|
|
# This ensures that the settings are always in sync between the two modules
|
|
|
|
# Override the model field to use our selection method
|
|
openai_model = fields.Selection(
|
|
selection='_get_openwebui_models',
|
|
string='AI Model',
|
|
help='Model to use for AI API calls',
|
|
default='anthropic.claude-3-7-sonnet-latest',
|
|
config_parameter='openai.model',
|
|
)
|
|
|
|
# Add a field to select the prompt template directly
|
|
# In Odoo 18, we need to ensure this field is properly defined
|
|
helpdesk_ai_prompt_template_id = fields.Many2one(
|
|
'openwebui.prompt.template',
|
|
domain="[('template_type', '=', 'helpdesk')]",
|
|
string='Default AI Prompt Template',
|
|
help='Default template for the prompt sent to the AI.',
|
|
ondelete='set null', # This helps avoid constraint errors
|
|
)
|
|
|
|
@api.model
|
|
def get_values(self):
|
|
"""Get values for the settings form"""
|
|
res = super(ResConfigSettings, self).get_values()
|
|
|
|
# Get the template ID from the system parameter
|
|
IrConfigParam = self.env['ir.config_parameter'].sudo()
|
|
template_id = IrConfigParam.get_param('helpdesk_sale_order_ai.default_prompt_template_id', False)
|
|
|
|
if template_id:
|
|
try:
|
|
template_id_int = int(template_id) if isinstance(template_id, str) else template_id
|
|
res['helpdesk_ai_prompt_template_id'] = template_id_int
|
|
except (ValueError, TypeError):
|
|
_logger.error(f"Invalid template ID in system parameter: {template_id}")
|
|
|
|
return res
|
|
|
|
def set_values(self):
|
|
"""Set values from the settings form"""
|
|
super(ResConfigSettings, self).set_values()
|
|
|
|
# Save the template ID to the system parameter
|
|
IrConfigParam = self.env['ir.config_parameter'].sudo()
|
|
if self.helpdesk_ai_prompt_template_id:
|
|
IrConfigParam.set_param('helpdesk_sale_order_ai.default_prompt_template_id', str(self.helpdesk_ai_prompt_template_id.id))
|
|
else:
|
|
# If no template is selected, ensure there's a default one
|
|
self._set_default_values()
|
|
|
|
@api.model
|
|
def _get_openwebui_models(self):
|
|
"""Get available models from OpenWebUI API"""
|
|
try:
|
|
client = self.env['openwebui.client']
|
|
models = client.get_available_models()
|
|
return models
|
|
except Exception as e:
|
|
_logger.error(f"Error fetching OpenWebUI models: {e}")
|
|
# Return default model on error
|
|
default_model = 'anthropic.claude-3-7-sonnet-latest'
|
|
return [(default_model, default_model)]
|
|
|
|
@api.model
|
|
def _set_default_values(self):
|
|
"""Set default values for configuration parameters"""
|
|
# Ensure there's a default template
|
|
template_model = self.env['openwebui.prompt.template']
|
|
template_model._ensure_default_template()
|
|
default_template = template_model.get_default_template()
|
|
|
|
# Set the default template ID in config parameters if not set
|
|
IrConfigParam = self.env['ir.config_parameter'].sudo()
|
|
default_template_id = IrConfigParam.get_param('helpdesk_sale_order_ai.default_prompt_template_id')
|
|
if not default_template_id and default_template:
|
|
# Store as string to ensure compatibility with the OpenAI connector module
|
|
IrConfigParam.set_param('helpdesk_sale_order_ai.default_prompt_template_id', str(default_template.id))
|
|
|
|
@api.model
|
|
def get_prompt_template(self):
|
|
"""Get the prompt template content from the selected template or default"""
|
|
IrConfigParam = self.env['ir.config_parameter'].sudo()
|
|
template_id = IrConfigParam.get_param('helpdesk_sale_order_ai.default_prompt_template_id', False)
|
|
|
|
if template_id:
|
|
try:
|
|
# Make sure the template model exists first
|
|
self.env['openwebui.prompt.template']._ensure_default_template('helpdesk')
|
|
# The template_id is already an integer in the database now
|
|
template_id_int = int(template_id) if isinstance(template_id, str) else template_id
|
|
template = self.env['openwebui.prompt.template'].browse(template_id_int)
|
|
if template.exists():
|
|
return template.content
|
|
except (ValueError, TypeError) as e:
|
|
_logger.error(f"Error retrieving prompt template: {e}")
|
|
pass
|
|
|
|
# Fallback to default template
|
|
default_template = self.env['openwebui.prompt.template'].get_default_template('helpdesk')
|
|
return default_template.content if default_template else ""
|