ed9dda9bea
This commit introduces AI integration for helpdesk tickets to automatically generate sales orders: - openwebui_connector: New module providing integration with OpenWebUI AI service * Configurable API connection (key, base URL, model) * AI prompt template system for reusable prompts * Uses Claude 3 Sonnet model by default - helpdesk_sale_order_ai: Extends helpdesk_sale_order with AI capabilities * AI-powered analysis of ticket content to suggest products * Smart product quantity parsing from various formats * Dedicated UI tab for AI suggestions in helpdesk tickets * Auto-creation of sales orders with matched products The integration streamlines the process of converting customer support requests into sales opportunities.
65 lines
2.8 KiB
Python
65 lines
2.8 KiB
Python
# -*- coding: utf-8 -*-
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from odoo import models, fields, api
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class HelpdeskTeam(models.Model):
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_inherit = 'helpdesk.team'
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use_ai_sale_orders = fields.Boolean(
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string='Use AI for Sale Orders',
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help='If checked, the system will use AI to automatically generate sale orders from ticket descriptions for this team. This overrides the global setting.',
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default=False,
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)
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ai_prompt_template_id = fields.Many2one(
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'openwebui.prompt.template',
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domain="[('template_type', '=', 'helpdesk')]",
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string='AI Prompt Template',
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help='Template for the prompt sent to the AI. If empty, the global template will be used.',
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)
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def _get_use_ai_sale_orders(self):
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"""Get whether to use AI sale orders, considering both team and global settings"""
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self.ensure_one()
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# If team has specific setting, use that
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if self.use_ai_sale_orders:
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return True
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# Otherwise, check global setting
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param_value = self.env['ir.config_parameter'].sudo().get_param('helpdesk_sale_order_ai.use_ai_sale_orders', 'False')
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return param_value.lower() == 'true' if isinstance(param_value, str) else bool(param_value)
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def _get_ai_prompt_template(self):
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"""Get the AI prompt template to use for this team"""
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self.ensure_one()
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# Ensure template model is initialized
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self.env['openwebui.prompt.template']._ensure_default_template('helpdesk')
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# If team has a specific template, use it
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if self.ai_prompt_template_id and self.ai_prompt_template_id.exists():
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return self.ai_prompt_template_id.content
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# Otherwise, get the global default template
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IrConfigParam = self.env['ir.config_parameter'].sudo()
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template_id = IrConfigParam.get_param('helpdesk_sale_order_ai.default_prompt_template_id', False)
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if template_id:
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try:
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template = self.env['openwebui.prompt.template'].browse(int(template_id))
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if template.exists():
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return template.content
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except (ValueError, TypeError):
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pass
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# Fallback to default template
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default_template = self.env['openwebui.prompt.template'].get_default_template('helpdesk')
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return default_template.content if default_template else """
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Based on the following helpdesk ticket description, identify products and services that should be included in a sales order:
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Ticket Description: {description}
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Customer: {customer}
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Please provide a list of products/services with quantities and descriptions in the following format:
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Product/Service Name | Quantity | Description
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"""
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