ed9dda9bea
This commit introduces AI integration for helpdesk tickets to automatically generate sales orders: - openwebui_connector: New module providing integration with OpenWebUI AI service * Configurable API connection (key, base URL, model) * AI prompt template system for reusable prompts * Uses Claude 3 Sonnet model by default - helpdesk_sale_order_ai: Extends helpdesk_sale_order with AI capabilities * AI-powered analysis of ticket content to suggest products * Smart product quantity parsing from various formats * Dedicated UI tab for AI suggestions in helpdesk tickets * Auto-creation of sales orders with matched products The integration streamlines the process of converting customer support requests into sales opportunities.
115 lines
4.4 KiB
Python
115 lines
4.4 KiB
Python
# -*- coding: utf-8 -*-
|
|
from odoo import models, fields, api, _
|
|
|
|
|
|
class AIPromptTemplate(models.Model):
|
|
_name = 'helpdesk.ai.prompt.template'
|
|
_description = 'AI Prompt Template'
|
|
_rec_name = 'name'
|
|
_order = 'sequence, id'
|
|
|
|
name = fields.Char(
|
|
string='Name',
|
|
required=True,
|
|
)
|
|
sequence = fields.Integer(
|
|
string='Sequence',
|
|
default=10,
|
|
)
|
|
active = fields.Boolean(
|
|
string='Active',
|
|
default=True,
|
|
)
|
|
is_default = fields.Boolean(
|
|
string='Is Default',
|
|
default=False,
|
|
)
|
|
content = fields.Text(
|
|
string='Template Content',
|
|
required=True,
|
|
help='Template for the prompt sent to the AI. Use placeholders like {description}, {customer}, etc.',
|
|
)
|
|
|
|
@api.model
|
|
def _ensure_default_template(self):
|
|
"""Ensure there's at least one default template"""
|
|
import logging
|
|
_logger = logging.getLogger(__name__)
|
|
_logger.info("=== START: _ensure_default_template ====")
|
|
|
|
try:
|
|
_logger.info("Searching for default template")
|
|
default_template = self.search([('is_default', '=', True)], limit=1)
|
|
_logger.info(f"Default template search result: {default_template}")
|
|
|
|
if not default_template:
|
|
_logger.info("No default template found, creating one")
|
|
# Create a default template if none exists
|
|
default_content = """Based on the following helpdesk ticket description, identify products and services that should be included in a sales order:
|
|
|
|
Ticket Description: {description}
|
|
Customer: {customer}
|
|
|
|
Please provide a list of products/services with quantities and descriptions in the following format:
|
|
Product/Service Name | Quantity | Description
|
|
"""
|
|
_logger.info("Creating default template")
|
|
new_template = self.create({
|
|
'name': 'Default Template',
|
|
'content': default_content,
|
|
'is_default': True,
|
|
})
|
|
_logger.info(f"Created default template: {new_template}")
|
|
else:
|
|
_logger.info(f"Found existing default template: {default_template.name}")
|
|
|
|
_logger.info("=== END: _ensure_default_template ====")
|
|
return True
|
|
except Exception as e:
|
|
_logger.error(f"ERROR in _ensure_default_template: {str(e)}")
|
|
_logger.exception("Exception traceback:")
|
|
raise
|
|
|
|
@api.model_create_multi
|
|
def create(self, vals_list):
|
|
"""Override create to handle default templates"""
|
|
records = super(AIPromptTemplate, self).create(vals_list)
|
|
# If any new template is set as default, unset default flag on others
|
|
default_templates = records.filtered(lambda r: r.is_default)
|
|
if default_templates:
|
|
self.search([('id', 'not in', default_templates.ids), ('is_default', '=', True)]).write({'is_default': False})
|
|
return records
|
|
|
|
@api.model
|
|
def get_default_template(self):
|
|
"""Get the default template"""
|
|
import logging
|
|
_logger = logging.getLogger(__name__)
|
|
_logger.info("=== START: get_default_template ====")
|
|
|
|
try:
|
|
_logger.info("Searching for default template")
|
|
default_template = self.search([('is_default', '=', True)], limit=1)
|
|
_logger.info(f"Default template search result: {default_template}")
|
|
|
|
if not default_template:
|
|
_logger.info("No default template found, ensuring one exists")
|
|
self._ensure_default_template()
|
|
default_template = self.search([('is_default', '=', True)], limit=1)
|
|
_logger.info(f"Default template after ensure: {default_template}")
|
|
|
|
_logger.info("=== END: get_default_template ====")
|
|
return default_template
|
|
except Exception as e:
|
|
_logger.error(f"ERROR in get_default_template: {str(e)}")
|
|
_logger.exception("Exception traceback:")
|
|
return self.browse()
|
|
|
|
def set_as_default(self):
|
|
"""Set this template as the default"""
|
|
if self:
|
|
# Clear default flag on all other templates
|
|
self.search([('id', '!=', self.id)]).write({'is_default': False})
|
|
# Set this template as default
|
|
self.write({'is_default': True})
|
|
return True
|