ed9dda9bea
This commit introduces AI integration for helpdesk tickets to automatically generate sales orders: - openwebui_connector: New module providing integration with OpenWebUI AI service * Configurable API connection (key, base URL, model) * AI prompt template system for reusable prompts * Uses Claude 3 Sonnet model by default - helpdesk_sale_order_ai: Extends helpdesk_sale_order with AI capabilities * AI-powered analysis of ticket content to suggest products * Smart product quantity parsing from various formats * Dedicated UI tab for AI suggestions in helpdesk tickets * Auto-creation of sales orders with matched products The integration streamlines the process of converting customer support requests into sales opportunities.
111 lines
4.5 KiB
Python
111 lines
4.5 KiB
Python
# -*- coding: utf-8 -*-
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import logging
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_logger = logging.getLogger(__name__)
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def migrate(cr, version):
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"""
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Migrate helpdesk.ai.prompt.template records to openwebui.prompt.template
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"""
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if not version:
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return
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_logger.info("Starting migration of AI prompt templates")
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# Check if the old model exists
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cr.execute("SELECT 1 FROM ir_model WHERE model = 'helpdesk.ai.prompt.template'")
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if not cr.fetchone():
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_logger.info("No helpdesk.ai.prompt.template model found, skipping migration")
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return
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# Check if the new model exists
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cr.execute("SELECT 1 FROM ir_model WHERE model = 'openwebui.prompt.template'")
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if not cr.fetchone():
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_logger.warning("openwebui.prompt.template model not found, cannot migrate")
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return
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# Get all templates from the old model
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cr.execute("""
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SELECT id, name, content, is_default, active, sequence
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FROM helpdesk_ai_prompt_template
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""")
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old_templates = cr.fetchall()
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if not old_templates:
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_logger.info("No templates found in helpdesk.ai.prompt.template, skipping migration")
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return
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_logger.info(f"Found {len(old_templates)} templates to migrate")
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# For each template, create a corresponding record in the new model
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for template_id, name, content, is_default, active, sequence in old_templates:
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# Check if a template with the same name already exists in the new model
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cr.execute("""
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SELECT id FROM openwebui_prompt_template
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WHERE name = %s AND template_type = 'helpdesk'
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""", (name,))
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existing = cr.fetchone()
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if existing:
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_logger.info(f"Template '{name}' already exists in openwebui.prompt.template, updating")
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cr.execute("""
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UPDATE openwebui_prompt_template
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SET content = %s, is_default = %s, active = %s, sequence = %s
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WHERE id = %s
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""", (content, is_default, active, sequence, existing[0]))
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else:
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_logger.info(f"Creating new template '{name}' in openwebui.prompt.template")
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cr.execute("""
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INSERT INTO openwebui_prompt_template
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(name, content, is_default, active, sequence, template_type, create_date, write_date)
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VALUES (%s, %s, %s, %s, %s, 'helpdesk', now(), now())
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""", (name, content, is_default, active, sequence))
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# Update system parameters that reference the old model
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cr.execute("""
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SELECT key, value FROM ir_config_parameter
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WHERE key LIKE 'helpdesk_sale_order_ai.%_prompt_template_id'
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""")
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params = cr.fetchall()
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for key, value in params:
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if value and value.isdigit():
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# Get the name of the template
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cr.execute("""
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SELECT name FROM helpdesk_ai_prompt_template
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WHERE id = %s
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""", (int(value),))
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template_name = cr.fetchone()
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if template_name:
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# Find the corresponding template in the new model
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cr.execute("""
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SELECT id FROM openwebui_prompt_template
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WHERE name = %s AND template_type = 'helpdesk'
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""", (template_name[0],))
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new_template_id = cr.fetchone()
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if new_template_id:
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new_key = key.replace('helpdesk_sale_order_ai', 'openwebui_connector')
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_logger.info(f"Updating system parameter {key} to {new_key} with value {new_template_id[0]}")
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# Check if the new parameter already exists
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cr.execute("""
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SELECT id FROM ir_config_parameter
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WHERE key = %s
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""", (new_key,))
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existing_param = cr.fetchone()
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if existing_param:
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cr.execute("""
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UPDATE ir_config_parameter
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SET value = %s
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WHERE id = %s
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""", (str(new_template_id[0]), existing_param[0]))
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else:
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cr.execute("""
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INSERT INTO ir_config_parameter (key, value)
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VALUES (%s, %s)
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""", (new_key, str(new_template_id[0])))
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_logger.info("Migration of AI prompt templates completed")
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