ed9dda9bea
This commit introduces AI integration for helpdesk tickets to automatically generate sales orders: - openwebui_connector: New module providing integration with OpenWebUI AI service * Configurable API connection (key, base URL, model) * AI prompt template system for reusable prompts * Uses Claude 3 Sonnet model by default - helpdesk_sale_order_ai: Extends helpdesk_sale_order with AI capabilities * AI-powered analysis of ticket content to suggest products * Smart product quantity parsing from various formats * Dedicated UI tab for AI suggestions in helpdesk tickets * Auto-creation of sales orders with matched products The integration streamlines the process of converting customer support requests into sales opportunities.
104 lines
4.4 KiB
Python
104 lines
4.4 KiB
Python
# -*- coding: utf-8 -*-
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# This migration script will run after the module update
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# It will ensure the prompt templates are properly set up
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import logging
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_logger = logging.getLogger(__name__)
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def migrate(cr, version):
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"""
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Ensure prompt templates are properly set up after migration
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"""
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# Check if we have any prompt templates
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cr.execute("""
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SELECT COUNT(*) FROM helpdesk_ai_prompt_template
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""")
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template_count = cr.fetchone()[0]
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if template_count == 0:
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# Create a default template if none exists
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_logger.info("No prompt templates found, creating default template")
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default_template_name = "Default Sales Order Template"
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default_template_content = """
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You are a sales order assistant. Your task is to analyze the customer's request and suggest products or services that would meet their needs.
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Please provide a list of products or services in the following format:
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1. Product Name | Quantity | Description
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2. Product Name | Quantity | Description
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If you're not sure about a specific product, suggest a generic service item with a description of what it should accomplish.
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"""
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# Insert the default template
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cr.execute("""
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INSERT INTO helpdesk_ai_prompt_template (name, content, create_date, write_date)
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VALUES (%s, %s, now(), now())
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RETURNING id
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""", (default_template_name, default_template_content))
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template_id = cr.fetchone()[0]
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# Set this as the default template
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cr.execute("""
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INSERT INTO ir_config_parameter (key, value, create_date, write_date)
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VALUES ('helpdesk_sale_order_ai.default_prompt_template_id', %s, now(), now())
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ON CONFLICT (key) DO UPDATE SET value = EXCLUDED.value
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""", (str(template_id),))
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# Log the migration
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cr.execute("""
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INSERT INTO ir_logging(create_date, create_uid, name, type, dbname, level, message, path, line, func)
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VALUES (now(), 1, 'helpdesk_sale_order_ai', 'server', current_database(), 'info',
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'Post-migration: Created default prompt template with ID ' || %s,
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'/addons/helpdesk_sale_order_ai/migrations/1.0/post-migration.py', 50, 'migrate')
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""", (str(template_id),))
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else:
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# Check if we have a default template set
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cr.execute("""
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SELECT value FROM ir_config_parameter
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WHERE key = 'helpdesk_sale_order_ai.default_prompt_template_id'
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""")
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default_template_id = cr.fetchone()
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if not default_template_id:
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# Get the first template and set it as default
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cr.execute("""
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SELECT id FROM helpdesk_ai_prompt_template
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ORDER BY id ASC
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LIMIT 1
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""")
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template_id = cr.fetchone()[0]
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# Set this as the default template
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cr.execute("""
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INSERT INTO ir_config_parameter (key, value, create_date, write_date)
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VALUES ('helpdesk_sale_order_ai.default_prompt_template_id', %s, now(), now())
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ON CONFLICT (key) DO UPDATE SET value = EXCLUDED.value
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""", (str(template_id),))
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# Log the migration
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cr.execute("""
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INSERT INTO ir_logging(create_date, create_uid, name, type, dbname, level, message, path, line, func)
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VALUES (now(), 1, 'helpdesk_sale_order_ai', 'server', current_database(), 'info',
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'Post-migration: Set existing template with ID ' || %s || ' as default',
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'/addons/helpdesk_sale_order_ai/migrations/1.0/post-migration.py', 75, 'migrate')
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""", (str(template_id),))
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else:
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_logger.info(f"Default prompt template already set: {default_template_id[0]}")
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# Ensure the system parameters are properly set up
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cr.execute("""
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INSERT INTO ir_config_parameter (key, value, create_date, write_date)
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VALUES ('openai.base_url', 'https://ai.bemade.org/api', now(), now())
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ON CONFLICT (key) DO NOTHING
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""")
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cr.execute("""
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INSERT INTO ir_config_parameter (key, value, create_date, write_date)
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VALUES ('openai.model', 'anthropic.claude-3-7-sonnet-latest', now(), now())
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ON CONFLICT (key) DO NOTHING
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""")
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