from odoo import api, fields, models from odoo.exceptions import UserError class HelpdeskTicket(models.Model): _inherit = 'helpdesk.ticket' def add_blacklist(self): self.ensure_one() # Create a new blacklist record blacklist = self.env['mailcow.blacklist'].create({ 'email': self.email, }) # Assign 'spam' as a closed stage spam_stage = self.env.ref('bemade_helpdesk_mailcow_blacklist.helpdesk_stage_spam') if spam_stage: self.stage_id = spam_stage.id else: raise UserError(_('The Spam stage does not exist.')) return True