Merge branch '15.0' of github.com:Dur-Pro/bemade-addons into 15.0

bemade_helpdesk_one_ticket_per_email/__init__.py

@@ -0,0 +1 @@
+from . import models

bemade_helpdesk_one_ticket_per_email/__manifest__.py

@@ -0,0 +1,31 @@
+#
+#    Bemade Inc.
+#
+#    Copyright (C) 2023-June Bemade Inc. (<https://www.bemade.org>).
+#    Author: Marc Durepos (Contact : mdurepos@durpro.com)
+#
+#    This program is under the terms of the Odoo Proprietary License v1.0 (OPL-1)
+#    It is forbidden to publish, distribute, sublicense, or sell copies of the Software
+#    or modified copies of the Software.
+#
+#    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+#    IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+#    FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
+#    IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
+#    DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
+#    ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
+#    DEALINGS IN THE SOFTWARE.
+#
+{
+    'name': 'Helpdesk One Ticket Per Email',
+    'version': '15.0.1.0.0',
+    'summary': 'Restrict ticket creation to a single ticket per email received.',
+    'category': 'Helpdesk',
+    'author': 'Bemade Inc.',
+    'website': 'http://www.bemade.org',
+    'license': 'OPL-1',
+    'depends': ['mail'],
+    'data': [],
+    'installable': True,
+    'auto_install': False
+}

bemade_helpdesk_one_ticket_per_email/models/__init__.py

@@ -0,0 +1 @@
+from . import mail_thread

bemade_helpdesk_one_ticket_per_email/models/mail_thread.py

@@ -0,0 +1,17 @@
+from odoo import models, fields, api, _
+import logging
+
+_logger = logging.getLogger(__name__)
+
+
+class MailThread(models.AbstractModel):
+    _inherit = 'mail.thread'
+
+    @api.model
+    def _message_route_process(self, message, message_dict, routes):
+        helpdesk_routes = [r for r in routes if r[0] in ('helpdesk.ticket', 'helpdesk.team')]
+        if len(helpdesk_routes) > 1:
+            _logger.info("Messages contained multiple helpdesk routes. Only the first one will be used.")
+            helpdesk_routes.pop(0)
+            routes = routes - helpdesk_routes
+        return super()._message_route_process(message, message_dict, routes)